Course Adviser

Date: 15 May 2024

Job Location: Cairns, QLD, AU Townsville, QLD, AU Sydney, NSW, AU Mackay, QLD, AU

Company: Central Queensland University

About this Opportunity


  • Continuing, Full Time
  • Student Central Directorate
  • CQUniversity Sydney, Cairns, Mackay or Townsville
  • Higher Education Worker Level 6
  • Total Remuneration $103,193 to $111,140 pa (including salary of $87,200 to $93,915 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity


The Student Central Directorate at CQUniversity, including Course Management, is essential in supporting our diverse student community throughout their academic journey, leading to positive graduate outcomes. As a Course Adviser, you will be responsible for ensuring that students receive comprehensive support services from enrolment to graduation.


Course Management are skilled in university systems and course requirements, enabling them to respond to student enquiries and offer accurate academic planning. They remain accessible to students throughout their studies, committed to guiding them from start to finish, with the goal of ensuring a smooth progression toward graduation.


In this role, you will use your excellent communication skills to meet the needs of our students, providing specialised advice to both Vocational and Higher Education current students. You will leverage your understanding of course accreditation, legislation, and University policies to plan course work, guide academic progression, and assess eligibility for course completion. Your role also involves providing continuous support by maintaining ongoing contact with students throughout their academic journey, handling general administrative tasks and collaborating with educator and College Staff.


We are seeking a motivated individual with excellent customer service and communication skills to join our dynamic team. If you are enthusiastic about supporting students and contributing to their success, we invite you to apply.

Be Rewarded


  • 6 weeks annual leave
  • Generous carers, maternity and paternity leave
  • 17% superannuation (with the choice of joining an award-winning superfund)
  • Flexible and inclusive work / life balance
  • Fantastic staff professional / career development opportunities
  • Access to an Employee Assistance Program

Position Requirements


  • Knowledge in the use of large corporate information systems, web browsers, email software, Microsoft suite office programs, customer relationship systems and quality standards and processes.
  • Comprehensive knowledge or the ability to rapidly acquire knowledge of CQUniversity’s courses and policies/procedures and current legislative guidelines.
  • Outstanding oral, written and online communication skills with diverse student cohorts.
  • A relevant degree with at least four years’ experience; or extensive experience and management expertise in an administrative field; or an equivalent combination of relevant experience and/or training.

Position Description


For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives


Applications Close: 11:59pm, Thursday, 30 May 2024


Job Requisition ID: 4651


Contact Details: 

Lisa Druery

(07) 4923 2746


When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.