Coordinator Residential Operations

About this Opportunity

• Continuing, Full-Time
• Commercial Services Directorate
• CQUniversity Mackay
• Higher Education Worker Level 6
• Total Remuneration $114,962 to $123,815 pa (including salary of $97,145 to $104,626 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

Join CQUniversity as Coordinator Residential Operations and help create an engaging environment for our student residents at Canefield College, located at CQUniversity’s Mackay Ooralea campus. The Mackay Student Residences team plays a vital role in shaping the student experience outside the classroom. The work unit is responsible for delivering safe, welcoming and community‑focused accommodation that supports students throughout their academic journey.

We are seeking a high-performing professional who is proactive, organised and committed to delivering an exceptional residential experience. In this role, you will lead a dynamic Residential Life Program, coordinating a diverse range of events, activities and initiatives that encourage student engagement, build community and enrich campus living.

You will bring strong leadership capability, excellent communication skills and the confidence to coordinate complex operational activities with initiative and accuracy. Your strengths in relationship building, conflict resolution and customer service will support residents throughout their academic journey, while your ability to manage financial processes, mentor staff, oversee compliance and plan events will ensure the smooth running of the Mackay Student Residences.

If you are someone who enjoys variety, thrives in a people-focused environment role and is passionate about fostering a positive on-campus living experience for students, this opportunity offers meaningful impact every day.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund) 
• 5.4 weeks annual leave (incl. Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Comprehensive understanding of university‑wide policies, processes and health and safety obligations, with the ability to apply these effectively within the CQU Student Residences.
• Demonstrated background in accommodation operations or the ability to quickly learn booking and reservation processes.
• Proven financial processing knowledge and experience in raising purchase orders, monitoring budgets, banking payment of accounts and reconciling financial activity.
• Excellent communication skills demonstrated through the provision of effective advice and positive dealings with internal and external stakeholders at all levels and from a diverse range of cultural backgrounds.
• Strong background in organising and prioritising work, delivering tasks on time and resolving operational challenges both independently and collaboratively.

Pre-Employment Checks

Appointment to this role is subject to satisfactory pre-employment checks, which may include a National Police Check and/or Working with Children Check (where applicable).

The University is committed to providing a safe, inclusive and respectful environment where its members can study, work and live free from gender-based violence. In line with our organisational values and regulatory obligations, applicants may be required to declare any past or current allegations, investigations or findings relating to gender-based violence.

The successful candidate may also be required to demonstrate that they meet the “fit and proper person” criteria as required under applicable legislation and regulatory frameworks (including ASQA requirements where relevant).

Our Commitment to Inclusion

At CQUniversity, inclusivity is at the heart of who we are. We are committed to creating a workplace where everyone feels respected, supported and empowered to succeed regardless of background or ability.

We advance reconciliation through our Stretch Reconciliation Action Plan (RAP), First Nations Workforce Strategy and our First Nations Cultural Competency Framework, strengthening opportunities for First Nations peoples and embedding cultural respect across our organisation. 

Through our Disability-Informed Action Plan, we continue to enhance accessibility and inclusion across our University. As a recognised member of the Hidden Disabilities Sunflower Program, we actively promote awareness and understanding of non-visible disabilities, helping to ensure everyone can bring their whole selves to work and thrive.

CQUniversity is also committed to providing an accessible, equitable and inclusive recruitment and selection process. The University will provide reasonable adjustments throughout the recruitment, selection, appointment and onboarding process to ensure people with disability can participate on an equal basis with others.

Position Description

For further information about this position, please refer to the Position Description. 

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 16 August 2026 

  
Job Requisition ID: 7522

Contact Details: 

Mark Williams

(07) 4923 2676

m.g.williams@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. 

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

#HEW6 ||#LI-CP1 ||#LI-Onsite ||Keywords: Accommodation Management | Administrative Coordination | Budget Monitoring | Campus Engagement | Client Relationship Building | Compliance Oversight | Conflict Resolution | Customer Service Excellence | Event Coordination | Facilities Operation | Health & Safety Management | Leadership Development | People-Focused | Residential Community | Residential Life | Residential Operations | Stakeholder Engagement | Student Support | Team Mentoring | Tertiary Study | Workplace Compliance | University Life |