Student Adviser

About this Opportunity

• Fixed-Term (until 22.09.2026), Full-Time
• Students Directorate
• CQUniversity Mackay
• Higher Education Worker Level 4
• Total Remuneration $85,517 to $90,384 pa (including salary of $72,309 to $76,376 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

Working as part of the Student Service SPOT, you will play a pivotal role in supporting our students.

As the first point of contact for both current and future student enquiries in our busy call centre and on campus, you will be supporting our students to navigate university systems and processes and setting them up to get the most out of their university experience.

We are seeking a skilled communicator with customer service experience who thrives in a fast-paced, dynamic environment to join our team. You will provide accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees and scholarships.

At CQUniversity, we’re proud to be a university that supports and empowers every student. If you’re ready to be part of that mission, apply today and join a team where your contribution truly matters.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 6 weeks annual leave (incl. Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Demonstrated knowledge and proficiency in the use of information systems, Microsoft software and customer relationship management (CRM) systems.
• Excellent customer service skills and an understanding of the needs of a culturally diverse community.
• Excellent communication skills with a demonstrated commitment to continuous improvement, innovation and learning.
• Proven time management and problem-solving skills.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Thursday, 10 July 2025

  
Job Requisition ID: 6160

Contact Details: 

Cristi Springer

(07) 4940 3394

c.springer2@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.
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