Client Service Officer

About this Opportunity

• Continuing, Full-Time
• Digital Services Directorate
• CQUniversity Melbourne  
• Higher Education Worker Level 4
• Total Remuneration $91,663 to $96,819 pa (including salary of $77,457 to $81,814 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

CQUniversity’s Digital Services Directorate is the central hub for designing, developing and supporting the University’s critical information systems. The team is committed to delivering high-quality, client-focused services that enhance the experience of students and staff, while fostering collaboration, innovation and continuous improvement across the University.

About the Position

We are seeking a Client Service Officer with excellent communication skills to provide a broad range of administrative, technical, project and client support functions at the library desk on our Melbourne campus.

In this position, you will support students and staff across a variety of enquiries, including library services, locating information, resolving basic ICT issues and using learning systems. You will deliver assistance in person, as well as via phone, video and online channels, while contributing to administrative tasks and supporting a high-quality, client-focused service environment.

This is a varied and hands-on position that requires a proactive approach, strong customer service focus and the ability to work both independently and collaboratively within a team.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 5.4 weeks annual leave (plus 3 working days paid at Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Experience working in a library or client service environment. 
• Strong customer focus with a proactive, can-do attitude. 
• Well-developed problem-solving, planning and time management skills. 
• Proficiency in Microsoft 365 and other office productivity applications. 
• Demonstrated ability to work both collaboratively in a team and independently. 

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Thursday, 4 June 2026

  
Job Requisition ID: 7356

Contact Details: 

Amy Croft

(02) 9324 5745

a.croft@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. 

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

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