Business Systems Support Analyst

About this Opportunity

• Three Positions Available
• Fixed-Term (until 31.12.2027), Full-Time
• Digital Services Directorate
• CQUniversity Rockhampton (other CQUniversity campus by negotiation, excl. SEQ region)
• Higher Education Worker Level 6
• Total Remuneration $107,321 to $115,586 pa (including salary of $90,688 to $97,672 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

The Digital Services Directorate leads the planning, development, and continuous improvement of CQUniversity’s enterprise information systems. These systems are vital to the University’s operations, and our team provides expert support and strategic advice across all faculties and divisions.

We are seeking proactive, analytical professionals with a strong understanding of business systems, software support, and user experience.

As a Business Systems Support Analyst, you will play a key role in maintaining and enhancing our digital environment. You’ll work closely with technical teams, business stakeholders, and vendors to resolve issues, improve system functionality, and ensure our platforms meet the evolving needs of staff and students.

This is an exciting opportunity to contribute to digital transformation initiatives, streamline operations, and improve service delivery across the University.

What you’ll do

• Analyse and document user requirements and system issues.
• Provide expert support for enterprise applications, including triage, troubleshooting, and resolution.
• Collaborate with development and solutions teams to assess and implement system improvements.
• Assist with system upgrades, testing, and maintenance activities.
• Contribute to documentation, training, and user engagement to enhance digital adoption.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 6 weeks annual leave (incl. Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

Essential

• Demonstrated ability to assess and interpret user needs and translate them into system requirements.
  Effective problem-solving skills, including the ability to analyse software functions and resolve user-reported issues.
• Strong understanding of software design principles, program code, and relational databases.
• Completed a relevant IT degree with at least one year of experience in supporting information systems, or an equivalent combination of education and experience.

Desirable

• Experience with TechnologyOne applications.
• Familiarity with Enterprise Architecture and Agile methodologies.
• Exposure to Jira, Confluence, and ITIL frameworks.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 22 June 2025

  
Job Requisition ID: 5713

The internal title for this position is Solution Support Analyst.

Contact Details: 

Megan Wilson

(07) 4726 5306

m.wilson3@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

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