Communications Specialist - Student Advising

About this Opportunity

• Continuing Contingent*, Full-Time
• Student Success Division
• CQUniversity Rockhampton
• Higher Education Worker Level 5
• Total Remuneration $95,618 to $107,560 pa (including salary of $80,799 to $90,890 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

The Student Success Division brings together the teams and services that support every stage of the student journey, from first interaction and enquiry through to graduation. Every team works collaboratively to deliver accessible, responsive, and personalised support that helps students thrive.

As a Communications Specialist – Student Advising, you’ll play an active role in developing, implementing, and reviewing student‑centred communications that are tailored to key points in the student lifecycle. You’ll also support the systems and automation tools that underpin our advising communications, helping to deliver multi‑channel campaigns that align with broader engagement strategies.

You’ll work collaboratively across the University to deliver clear messages to students that support academic progression, retention, completion, and engagement with university services, while enhancing communication processes to improve service quality and the overall student experience.

If you are a strategic communicator who is ready to elevate the way we engage and connect with students, we’d love to hear from you.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund) 
• 6 weeks annual leave (incl. Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Relevant degree and experience in student support, or an equivalent combination of education and experience in a student‑centred or similar service environment.
• Demonstrated proficiency with information systems, Microsoft applications, and CRM platforms, with the ability to learn new technologies quickly.
• Strong communication, interpersonal, and customer service skills, with an understanding of the needs of culturally diverse communities and a commitment to continuous improvement.
• Proven ability to manage time effectively, attention to detail and well-developed organisational skills.
• Ability to work collaboratively in a team‑based environment, adapting to changing priorities and supportive collective problem-solving.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Tuesday, 3 February 2026

  
Job Requisition ID: 6919

Contact Details: 

Arcadia Lynch

(07) 3023 4157

a.a.lynch@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. 

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

*Appointment to this position will be made in accordance with the provisions and conditions as outlined at Clause 8.5 Funding Contingent Continuing Roles of the CQUniversity Enterprise Agreement and continuation of the position is contingent upon identifiable external funding.

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