Employee Experience Assistant

About this Opportunity

• 2 Full-Time Opportunities Available
• 1 x Continuing
• 1 x Fixed-Term (until 31 December 2026)
• People and Culture Directorate
• CQUniversity Rockhampton
• Higher Education Worker Level 4
• Total Remuneration $91,663 to $96,819 pa (including salary of $77,457 to $81,814 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Help shape meaningful employee experiences at every stage of the employee lifecycle.

The Employee Experience Team plays a key role in creating positive and supportive experiences for CQUniversity employees across key moments of their employment journey. From onboarding and employee support through to development, progression and offboarding, the team helps ensure our people feel valued, informed and supported.

As an Employee Experience Assistant, you will provide responsive administrative and operational support across a range of employee lifecycle activities, including onboarding, employee records, training administration, employee enquiries and HR system activities. You will help deliver consistent, timely and people-centred services that support our employees and enhance their experience.

This role is ideal for someone with strong attention to detail who enjoys helping others and making a positive impact. You will join a collaborative team that values service excellence, continuous improvement, collaboration, empathy and professionalism.

In this role you will:

• Provide administrative and operational support across the employee lifecycle.
• Assist with onboarding, employee changes, development activities and offboarding processes.
• Maintain employee information and support HR system activities.
• Respond to employee enquiries and provide timely support.
• Contribute to process improvement and initiatives that enhance the way we support our employees.
• Help create positive experiences that build employee engagement and confidence in People and Culture.

At CQUniversity, we believe every interaction matters. Join us in helping create an employee experience that is responsive, supportive, compliant and aligned to our commitment to people, service excellence and continuous improvement.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 5.4 weeks annual leave (plus 3 working days paid at Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Demonstrated administrative experience in a fast-paced environment.
• Strong attention to detail with excellent organisational skills.
• Commitment to delivering exceptional customer service.
• Well-developed communication and interpersonal skills.
• Ability to manage competing priorities and work collaboratively within a team.

Pre-Employment Checks

Appointment to this role is subject to satisfactory pre-employment checks, which may include a National Police Check and/or Working with Children Check (where applicable).

The University is committed to providing a safe, inclusive and respectful environment where its members can study, work and live free from gender-based violence. In line with our organisational values and regulatory obligations, applicants may be required to declare any past or current allegations, investigations or findings relating to gender-based violence.

The successful candidate may also be required to demonstrate that they meet the “fit and proper person” criteria as required under applicable legislation and regulatory frameworks (including ASQA requirements where relevant).

Our Commitment to Inclusion

At CQUniversity, inclusivity is at the heart of who we are. We are committed to creating a workplace where everyone feels respected, supported and empowered to succeed regardless of background or ability.

We advance reconciliation through our Stretch Reconciliation Action Plan (RAP), First Nations Workforce Strategy and our First Nations Cultural Competency Framework, strengthening opportunities for First Nations peoples and embedding cultural respect across our organisation. 

Through our Disability-Informed Action Plan, we continue to enhance accessibility and inclusion across our University. As a recognised member of the Hidden Disabilities Sunflower Program, we actively promote awareness and understanding of non-visible disabilities, helping to ensure everyone can bring their whole selves to work and thrive.

CQUniversity is also committed to providing an accessible, equitable and inclusive recruitment and selection process. The University will provide reasonable adjustments throughout the recruitment, selection, appointment and onboarding process to ensure people with disability can participate on an equal basis with others.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 23 August 2026

  
Job Requisition ID: 7595

Contact Details: 

Sarah Andersen

(07) 4930 9307

s.andersen@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. 

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

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