Response Coordinator

About this Opportunity

• Continuing, Full-Time
• Safer Communities Unit
• CQUniversity Rockhampton, Sydney or Melbourne with work from home arrangements
• Higher Education Worker Level 7
• Total Remuneration $121,744 to $131,995 pa (including salary of $102,876 to $111,538 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

The Safer Communities Unit at CQUniversity is a specialist team dedicated to creating a safe, respectful, and inclusive environment where all students can thrive. The Unit supports students experiencing complex or concerning behaviours and leads the University’s prevention, education, and response initiatives.

As a Response Coordinator, you’ll be a primary contact for students navigating complex behavioural, safety, and social challenges. Working closely with the Manager of Safer Communities, you will manage individual cases, coordinate referrals, develop safety and support plans, and escalate high-risk matters as needed.

This is a role for someone who thrives in a dynamic, values-driven environment and is motivated by achieving practical, positive outcomes. You’ll contribute to continuous improvement initiatives, build strong relationships across the University, and use best-practice systems to inform decision-making and case management.

Step into a role where your organisational insight, problem-solving, and commitment to student safety and support truly matter.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund) 
• 6 weeks annual leave (incl. Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Full registration with Australian Health Practitioner Registration Agency (AHPRA), Australian Association of Social Workers (AASW) or similar accrediting body; or working towards the equivalent to be completed within 12 months of starting this role.
• A relevant degree with at least four years’ experience, or an equivalent combination of education, training, and professional expertise.
• Strong decision-making capability with the ability to assess risk, determine appropriate actions and escalate high-risk matters when required.
• Highly developed interpersonal and client‑service skills, with the ability to build rapport and communicate effectively with diverse students, staff, and external stakeholders.
• Experience in case management, coordinating support services, and connecting students with internal and external resources.
• Proficient in the use of information systems, web browsers, email software, Microsoft suite of software, and Customer Relationship Management (CRM) systems.
• Knowledge of equity, social justice and culturally responsive practices, including working with Aboriginal and Torres Strait Islander students.

Position Description

For further information about this position, please refer to the Position Description. 

Apply today for a career that changes lives

Applications Close: 11:59pm, Thursday, 19 March 2026 

  
Job Requisition ID: 6981

Contact Details: 

Margaret Newport

0414 562 455

m.newport@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

#HEW7||#LI-CP1||#LI-Hybrid ||Keywords: Safer Communities | Student Wellbeing | Risk Assessment | Case Management | Mental Health Support | Cultural Competence | Equity & Social Justice | Confidential Reporting | Higher Education | Client-Centred Practice | Therapeutic Interventions | Crisi Response | Coordinator Role | Safe Communities |