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Student Operations Officer

Date: 16-Mar-2023

Job Location: Rockhampton, QLD, AU

Company: Central Queensland University

About this Opportunity


  • Fixed Term (until 26.02.2024), Full Time
  • Student Central 
  • CQUniversity Rockhampton 
  • Higher Education Worker Level 4
  • Total Remuneration $79,115 to $83,564 pa (including salary of $66,854 to $70,613 plus 17% superannuation and leave loading) 

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity


An opportunity has become available in the Student Operations team.  A team that is focused on providing great customer service, a friendly atmosphere and a high energy, adaptive communication style.


As a Student Operations Officer, you will confidently perform a broad range of administrative, technical, project and client support functions to students and stakeholders.  You will maintain a working knowledge of tertiary education, regulations and reporting requirements which will enable you to field, address and resolve all types of enquiries within agreed service timeframes. 


If you are someone that possesses outstanding communication skills and has a proven ability to work well with colleagues at all levels, apply today!

Position Requirements


  • Knowledge and demonstrated proficiency in the use of information systems, web browsers, email software, Microsoft software or similar, customer relationship systems and Quality Standards in order to achieve successful outcomes.
  • Outstanding oral and written communication skills and administrative experience with a demonstrated commitment to continual improvement, innovation and learning to achieve goals.
  • Excellent customer service skills and an understanding of the needs of a culturally diverse university community. 
  • Proven time management and problem-solving skills with demonstrate initiative and ability to work cooperatively and collaboratively in a team-based work environment in order to achieve set targets.
  • Demonstrated ability to develop, maintain and liaise effectively with colleagues and clients from all levels and backgrounds and deliver a responsive customer service. 

Position Description


For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives


Applications Close: 11:59pm, Sunday, 2 April 2023


Job Requisition ID: 2925


Contact Details: 


Tori Sutcliffe

(07) 4923 2380


When submitting your application, please include:


Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.


Please note, applicants for the position must have full time work rights.


CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.