Technology and Services Support Assistant

About this Opportunity

• Continuing, Full-Time
• Digital Services Directorate
• CQUniversity Rockhampton
• Higher Education Worker Level 4
• Total Remuneration $85,571 to $90,384 pa (including salary of $72,309 to $76,376 plus 17% superannuation and leave loading

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

Are you customer focused and always looking to provide a great customer experience?

Do you have a natural skill and ability with technology and enjoy using your expertise to resolve or diagnose problems for clients?

The Digital Services Directorate is seeking a motivated professional to assist our clients and create excellent outcomes.

Your day will involve answering the phone, face-to-face, and electronic requests. You will use your resourcefulness and analytical skills to diagnose problems and provide support.  Working across various systems including learning and teaching software support, enterprise system software through to facilities/building maintenance and bookings systems to safety incidents and recording. You will be provided with a structured training plan and daily guidance from a team of technology professionals.

If you’re ready to enhance the customer experience at CQUniversity and contribute to a dynamic team, we want to hear from you!

Be Rewarded

• 6 weeks annual leave (incl. Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• 17% superannuation (with the choice to join an award-winning superfund)
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Customer service experience, either face-to-face or online (contact centre experience highly regarded)
• Customer focus and a can-do attitude.
• Proficiency in the operation of computer applications and the ability to learn new systems efficiently and effectively.
• Knowledge and experience in office productivity software, communication/collaboration software, operating systems used within the University sector, including Microsoft and Mac and/or connectivity including wireless and authentication.
• A demonstrated ability to work collaboratively in a team and autonomously.
• Experience using a structured problem-solving methodology to resolve customer problems.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Tuesday, 24 June 2025. 

  
Job Requisition ID: 6127

Contact Details: 

Allyson Wood

0749309741

a.l.wood@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

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