Travel Crew - Business Manager

About this Opportunity

• Employment Type: Continuing, Full-Time
• Location: Rockhampton
• Total Salary: Circa $100,000 + potential bonuses

Lead the next chapter of growth for Travel Crew, a dynamic travel agency servicing corporate, leisure, and group travel clients. Reporting directly to the Board of Directors, you’ll oversee operations, sales, customer experience, supplier relationships, and compliance – driving commercial performance and exceptional client service.

This is a rare opportunity to influence the strategic direction of a growing business, with access to professional development, industry mentorship, and operational support.

Why join Travel Crew?

• Direct engagement with an experienced Board of Directors, including mentoring from experienced travel industry leaders.
• Ongoing professional development and exposure to organisational governance.
• Governance and compliance frameworks that support operations.
• Operational support from HR and finance specialists.
• A role with community impact, customer focus, and genuine scope to grow the business.

About the position

As the Business Manager, you will lead a small, high‑performing team to deliver efficient operations, strengthen supplier partnerships, enhance customer experience, and ensure commercial sustainability. You will work across sales, service quality, compliance, reporting, and strategic planning.

The successful candidate will bring:

• Proven leadership in a service or retail environment.
• Strong commercial acumen with experience managing budgets, and financial performance.
• Demonstrated ability to drive growth and gain efficiencies, meet targets, and strengthen customer loyalty.
• Excellent communication, negotiation, and stakeholder management skills.
• 5+ years’ experience in travel, hospitality, retail, or business services (travel experience desirable but not essential).
• A proactive, customer‑focused approach with the ability to successfully lead and motivate a team.

Key Responsibilities

• Lead and develop a team, fostering a collaborative and high-performing team culture.
• Drive growth through planning, marketing, and strategic partnerships.
• Manage financial performance.
• Develop and execute strategies to grow elevate the customer experience.
• Build and maintain strong partnerships with suppliers, clients, and industry networks.
• Oversee compliance, governance, and risk management processes.
• Support and mentor staff to achieve operational and service excellence.
• Represent Travel Crew at internal and external meetings and events.

Position Description

For further information about this position, please refer to the position description.

Ready to lead Travel Crew into its next phase of success?

Apply now and make your mark in a role offering influence, growth, and community impact.

Applications Close: 11:59pm, Sunday, 11 January 2026

Please note, the office will be closed from Thursday, 25 December 2025, and will reopen Monday, 5 January 2026. For any vacancy-related questions or technical issues experienced during this time, please email the contact person listed below, and they will respond to you upon their return in the New Year. We wish you a safe and enjoyable festive season.

Job Requisition ID: 6790

Contact Details: 

Susanne Carlton

0459 159 922

s.carlton@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

Disclaimer

This position is advertised in partnership with CQUniversity but is employed by CQU Travel Centre Pty Ltd, a separate organisation with its own employment framework. While affiliated with CQUniversity for advertising purposes, Travel Crew roles are governed independently by a Board of Directors and are not covered by the CQUniversity Enterprise Agreement.

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