Student Adviser

About this Opportunity

• Fixed-Term (until 26.09.2025), Full-Time
• Students Directorate
• CQUniversity Townsville
• Higher Education Worker Level 4
• Total Remuneration $85,571 to $90,384 pa (including salary of $72,309 to $76,376 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

Working as part of the Student Service SPOT, Student Advisers play a pivotal role in supporting our students. As the first point of contact for both current and future student enquiries in our busy call centre and on campus, you will be supporting our students to navigate university systems and processes and setting them up to get the most out of their university experience.

We are seeking a skilled communicator with customer service experience who thrives in a fast-paced, dynamic environment to join our team. You will provide accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees and scholarships.

This is a fantastic opportunity to contribute to the future success of our students while working in a positive, team-oriented environment. If you’re ready to make a meaningful impact and help shape the future of our students, apply today!

Be Rewarded

• 6 weeks annual leave (incl. Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• 17% superannuation (with the choice to join an award-winning superfund)
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Experience responding to clients via email, face to face and telephone and resolving queries within required service timeframes.
• Experience and competence in business support software and databases, with ability to undertake accurate data entry.
• Experience undertaking a broad range of administrative duties.
• Proven interpersonal and team skills with ability to develop positive working relationships with others.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 23 March 2025. 

  
Job Requisition ID: 5846

Contact Details: 

Natalie O'Loughlin

(07) 4037 4781

n.oloughlin@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

#HEW4 || #LI-AW1 || #LI-Onsite ||